ActivePix Support | ActivePix

Need Help Finding Your Race Photos.

We're Here to Support Your ActivePix Experience

If you're missing images or think we've missed a great shot of you, you're in the right place. This support page helps you troubleshoot common issues and send us helpful information so we can try to manually detect your photos.

Get in Touch

If you still can't find your images, fill out the form below with as much detail as possible. This helps us manually review the gallery and try to match photos.

Please provide:

- Event Name and Date
- Race number
- Estimated finishing time
- A photo of you at the race (a selfie in your gear or post-race image works well)
- Were you running with someone? (name or bib if known)
- Any other details that might help us narrow the search

Please note: We cannot guarantee we'll find images, but we’ll do our best. Allow up to 48 hours for manual review.

Contact Us

Frequently Asked Questions

Below are some common reasons your images might not have appeared automatically. Each can impact how our system detects and tags your race photos.

Did you have your bib covered?
If your bib was under a jacket, hydration vest, or not visible, our AI may have struggled to identify you.

Did you wear your bib on your leg?
Bibs on thighs or shorts are harder for cameras to catch clearly, especially in crowded scenes.

Was your bib folded?
Folded bibs may hide essential digits from detection, causing the system to miss your photos.

Was the barcode covered?
If the barcode was obscured, the automatic scanning system might not have been able to register your race number.